Responsible Gaming

Responsible gaming at stellarspins.com is grounded in the principle of conscious, balanced participation in gambling as a form of entertainment-not as a means to generate income. Our core objective is to promote player safety, foster informed decisions, and provide accessible support to anyone who may need assistance. stellarspins.com is committed to player well-being and upholds all relevant standards and legal obligations for responsible gaming within Australia. Should you need guidance or support, our operator team is available to assist you at every step.

Risk Awareness

Gambling should always be approached as entertainment, not a strategy for financial gain. Recognizing potential signs of problematic gambling behavior is essential to maintaining responsibility and self-control. Early identification and honest self-assessment are vital for harm minimization and for meeting both legal and ethical gambling obligations in Australia.

Warning Signs of Problem Gambling

• Frequent or Escalating Play: Gambling more often or with higher stakes than originally intended.
• Preoccupation: Constantly thinking about gambling, even when engaged in other activities.
• Chasing Losses: Attempting to win back lost money through further gambling sessions.
• Neglect of Responsibilities: Ignoring work, family, financial, or social commitments due to gambling.
• Borrowing or Selling Assets: Procuring money specifically to gamble through loans, credit, or selling belongings.
• Mood Swings: Experiencing irritability, anxiety, or distress when not gambling.

Self-Assessment Test

Reflect honestly on the following statements:

• Have you tried to reduce or stop gambling but have not succeeded?
• Do you gamble to escape worries or difficulties?
• Do you feel restless, tense, or irritable when you cannot gamble?
• Is gambling causing conflicts with your family or friends?
• Are you hiding the extent of your gambling from others?
• Have you neglected important duties in favour of gambling?

If you answered "yes" to any of the above, we strongly encourage you to seek confidential support from our team or from the independent organizations listed below.

Legal Disclaimer: stellarspins.com provides these tools in compliance with Australian Interactive Gambling Act obligations and industry codes. All player data is handled in accordance with applicable privacy laws.

Limits & Tools

stellarspins.com offers a comprehensive range of self-regulation instruments in line with Australian player protection requirements. Utilising these tools allows you to proactively manage your gambling and reduce the risk of harm.

Setting Deposit Limits

1. Access Your Account: Log in to your personal account on stellarspinz.com and navigate to the "Responsible Gaming" section under account settings.
2. Select Limit Type: Choose from daily, weekly, or monthly deposit limits.
3. Enter Limit Amounts: Specify your preferred maximum deposit value for each timeframe (e.g., AUD 50 per day, AUD 200 per week, AUD 800 per month).
4. Confirm Changes: Submit your new limits. Changes are generally effective immediately but may require confirmation via email for security.

Session Time Limits & breaks

• Session Timers: Enable session reminders and maximum session durations in your account settings. These tools prompt you to take a break after a set period (e.g., 60 or 120 minutes).
• Time-Out Function: Activate a temporary self-suspension for 24, 48, or up to 72 hours directly from the "Responsible Gaming" dashboard. During a Time-Out, you will not be able to participate in any game activities. All balances remain unaffected and securely stored.

Legal Notice: Modifying or removing limits may be subject to cooling-off periods under AU law to prevent impulsive changes. If you require assistance, please contact our support team using the feedback options below.

Self-Exclusion

stellarspins.com fully supports both temporary and permanent self-exclusion in line with Australian regulatory requirements. Self-exclusion empowers players to restrict their access to gambling activities for a chosen period or for life, thereby reducing harm and supporting recovery.

1. Access the "Self-Exclusion" Tool: Log in to your account and select "Self-Exclusion" under Responsible Gaming options.
2. Choose Exclusion Period: Select a preferred duration between 6 months and lifetime. These selections are binding and strictly enforced.
3. Confirm Your Request: Read all terms and consequences, then confirm your decision. A confirmation notice will be sent via your registered email for additional verification.
4. Support Contacts: For enquiries or alternative self-exclusion requests, reach out using the Contact & Feedback form. Our responsible gaming specialists will handle all requests within two business days, in compliance with privacy and consumer law.

Consequences of Self-Exclusion

• Login Restriction: You will be unable to log in or engage in any gambling activities for the full exclusion period.
• Funds Safety: All remaining balances are frozen; withdrawal requests will be processed under AU law.
• No Reversal: Early reactivation is not permitted. Lifetime exclusions are permanent under the latest industry standards.
• Refund Terms: Any refund requests will be reviewed in accordance with our Terms & Conditions and applicable legislation.

Regulatory Statement: stellarspins.com enforces self-exclusion rigidly to comply with national harm minimization policies and the Interactive Gambling Act. Player identities and all related data are handled with confidentiality and legal compliance.

Support Resources

If you or someone you know may need help, stellarspins.com recommends the following independent organizations-each offering free, confidential, and professional assistance to gambling-affected individuals and their families.

• GAMCARE
  Website: www.gamcare.org.uk
  Email: [email protected]
  UK-based support, open to international inquiries. Provides counselling, advice, and self-help resources including live chat and webinars.
• Gamblers Anonymous (GA Australia)
  Website: gaaustralia.org.au
  Australia's peer support network for individuals sharing personal experiences and coping strategies for gambling issues. Meetings and resources nationwide.
• National Gambling Helpline (Australia)
  Phone: 1800 858 858
  Website: www.gamblinghelponline.org.au
  Free, 24/7 confidential counselling, information, and crisis support for all Australians.
• BetStop - National Self-Exclusion Register
  Website: www.betstop.gov.au
  Official AU Government service to help players self-exclude from licensed online betting platforms.
• European Network of Problem Gambling Services
  Website: www.eup-network.de
  Referral network for cross-jurisdictional support and research-sharing between European agencies.

All organizations listed provide multilingual support and may be contacted anonymously. stellarspins.com ensures impartial information and does not share your personal details with these agencies unless expressly requested by you.

Help for Family

If someone you care about is showing signs of problem gambling, compassionate and informed support is crucial. stellarspins.com recognises the impact gambling can have on family dynamics and encourages loved ones to seek both direct and external assistance.

Effective Support Tips

• Open Conversation: Approach your loved one calmly, expressing concern without judgement. Encourage honest dialogue and active listening.
• Use Educational Resources: Share facts about gambling risks and avenues for professional help.
• Family Support Groups:
  • Gambling Help Online - Family & Friends: Forums, online communities, and telephone advice for relatives.
  • Gamblers Anonymous Family Group: Peer chatrooms, meeting locators, and self-help materials.
• Next Steps: Suggest professional counselling with a registered psychotherapist or social worker, and promote engagement with national helplines such as 1800 858 858.

All discussions are best conducted in private. Encourage voluntary, non-coerced support engagement. stellarspins.com does not mediate third-party interventions but provides links as a public service in compliance with consumer protection guidelines.

Operator's Commitment

stellarspins.com upholds all operator duties required under Australian legislation and international best practices to proactively reduce the risks associated with gambling. We deploy a systematic, multi-layered approach to identify, prevent, and intervene in cases of at-risk behavior.

Internal Risk Management Procedures

• Behavioral Analysis: Automatic and manual monitoring of account activity to detect rapid stake increases, irregular deposit patterns, or other risk indicators.
• Player Communication: Direct messages or pop-up warnings sent if risk behavior is observed (e.g. excessive spending or session length).
• Intervention Protocol: Customer support may initiate direct contact and offer responsible gaming resources, temporary account suspension, or recommend self-exclusion if required.

In accordance with AU consumer law, support may initiate intervention where:
- Multiple responsible gaming tools have been activated in a short period
- Significant or repeated deposit limit increases are detected
- Express requests for help are received, or self-assessment flags are triggered

Data Privacy & Legal Compliance: All risk management actions observe privacy, non-discrimination, and due process principles, strictly under AU and international data protection regulations.

Updates

stellarspins.com ensures that all information and legal obligations regarding responsible gaming are kept current in accordance with any legislative, regulatory, or industry changes applicable in Australia.

• Notification Channels: All substantive changes to this page or related policies will be communicated via:
  • Banner notifications on stellarspinz.com
  • Direct email to registered account holders
• Update Frequency: Annual reviews are conducted and on any material change in regulation.
• Latest Update: This responsible gaming page was last revised on 27 March 2025.

Contact & Feedback

If you require support, wish to discuss self-control options, or have feedback regarding responsible gaming, please use the methods below. All submissions are strictly confidential and handled by experienced specialists.

• Email: Please use the contact form at stellarspinz.com/contact for responsible gaming enquiries. (Direct email address is not specified for enhanced privacy-form submissions receive priority support.)
• Feedback Form: Submit requests for deposit limits, self-exclusion, or responsible gaming support via the stellarspinz.com/support feedback portal.
• Response Times: Our responsible gaming department responds within two business days. All records are processed according to current Australian privacy standards.

Disclaimer: stellarspins.com cannot provide legal or therapeutic advice but will direct users to qualified professionals and services as appropriate. Usage of stellarspinz.com constitutes agreement with our Responsible Gaming Policy as current for 2025.