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Privacy Policy

This privacy policy explains how stellarspins.com ("stellarspins", "we", "us", "our") collects, uses, shares and protects your personal information. It applies to all players and visitors who access or use the services offered via stellarspins.com. This policy is effective as of 31 January 2025.

Who We Are

OBSERVE: To ensure full transparency, privacy regulations in Australia mandate disclosure of the legal identity and contact point for privacy matters. EXPAND: Current operational data for stellarspins.com do not specify a registered company name or legal address. The only available contact is the brand author, Jacob Harris. REFLECT: In compliance with AU Privacy Act 1988 and industry best practices, we provide our identity to the best extent permitted by the available data and establish a direct privacy contact point.

  • Operator Name: stellarspins (operating via stellarspins.com)
  • Contact Person: Jacob Harris (acting as Data Protection Officer)
  • Contact Email: [email protected] (for all data protection enquiries)
  • Registered Address: Not Specified - please direct any enquiries to our designated contact email address.
  • Company Registration / Regulatory Details: Not publicly disclosed as of the effective date of this policy. If and when such details become available or necessary for compliance, they will be updated in this section.

Note: stellarspins strives for full legal compliance. For further details about our corporate structure or if you are a regulator seeking corporate credentials, please contact us directly via the email address above.

What Personal Data We Collect

OBSERVE: Australian privacy law (Privacy Act 1988 and APPs) requires specific disclosure of collected data types. EXPAND: As an online casino, stellarspins.com must collect and process a broad range of personal and technical data. REFLECT: We categorise the data we collect as follows:

  • Personal Identifying Information:
    • Full name, date of birth, residential address, government-issued identification (as required for KYC/AML verification)
    • Email address, phone number
  • Technical Information:
    • IP address, device identifiers, browser types, log files, access times
    • Operating system, referral URLs
  • Payment and Transaction Data:
    • Bank account and payment card details (where applicable), deposit and withdrawal history, transaction records
  • Behavioral and Gaming Data:
    • Betting history, account activities, wagering patterns, win/loss records, on-site interactions (logins, clicks, time spent), Responsible Gambling interactions
  • Cookies and Similar Technologies:
    • Session and persistent cookies, tracking pixels, and similar analytics/ad tools to support service operation and marketing

Collection is limited to what is necessary for our legal obligations, service delivery, and user experience optimisation.

Legal Basis for Processing

OBSERVE: AU privacy law requires a lawful basis for every item of personal data processed. EXPAND: Casino operators must justify processing under multiple overlapping legal grounds. REFLECT: stellarspins.com processes personal data lawfully on one or more of the following bases:

  1. User Consent: When you register, enter promotions, or agree to receive marketing communications, we process your data on the basis of your informed consent. You may withdraw this consent at any time via account settings or by contacting [email protected].
  2. Performance of Contract: We process your data as necessary to deliver our services under our Terms and Conditions, including account operations, deposits, withdrawals, and customer support.
  3. Compliance with Legal Obligations: As required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), we collect and verify identifying documents, monitor transactions, and report as may be required to AUSTRAC or other authorities.
  4. Legitimate Interests: For purposes including fraud detection and prevention, security assurance, data analytics, and improvement of services, provided that such interests are not overridden by your privacy rights.

We only process data strictly necessary for the above purposes, balancing legal requirements and user rights.

Purpose of Processing

OBSERVE: The "purpose" statement must be clear, granular, and tailored to online gambling operations per AU standards. EXPAND: Each category of collected data must map to a defined, lawful purpose. REFLECT: stellarspins.com uses your personal data for:

  • Service Provision: To create and manage your account, process bets, facilitate gameplay, and pay winnings.
  • Regulatory Compliance: To comply with applicable laws, including KYC and anti-money laundering obligations.
  • Customer Support: To respond to enquiries, resolve issues, and provide information about your account.
  • Improvement and Analytics: To monitor performance, analyse usage patterns, troubleshoot, and enhance site features.
  • Marketing (with Consent): To send promotional offers, newsletters, and survey invitations, always subject to your explicit consent and opt-out choices.
  • Fraud Prevention and Security: To identify and mitigate potential fraud, enforce site integrity, and safeguard user accounts and funds.

Your data is only used for purposes compatible with those stated here, unless otherwise permitted by law.

Disclosure & Sharing

OBSERVE: Under AU privacy principles, disclosure of personal information to third parties and the grounds for such disclosure must be stated. EXPAND: Casinos routinely rely on a range of payment, IT, legal, and marketing providers. REFLECT: stellarspins.com may disclose your information as follows:

  • Payment Partners and Financial Institutions: For facilitating deposits, withdrawals, payment verification and fraud monitoring.
  • Service Providers:
    • IT hosting, cloud storage, analytics (for secure data processing and interpretation)
    • Customer support and marketing tools, subject to confidentiality contracts
  • Regulatory and Law Enforcement Authorities: When required for compliance with legal obligations, such as AUSTRAC reporting or lawful warrants.
  • Affiliates and Advertising Networks: Only where you have expressly consented to such sharing for marketing purposes. No personal data is shared with affiliates or ad networks without user opt-in.
  • Professional Advisors: Auditors, legal counsel, and accountants, always under obligations of confidentiality.

All third parties are subject to strict legal and contractual obligations regarding privacy and data protection, and data is not sold or traded for profit.

International Transfers

OBSERVE: Privacy Act 1988 requires notification of cross-border data transfer risks and safeguards. EXPAND: Because some partners and service providers of stellarspins.com may be located outside Australia, data may be transferred internationally. REFLECT: To protect your privacy, the following protections are in place:

  • Destination Regions: Data may be transferred to countries in the European Union, United States, and other jurisdictions where our service or hosting partners operate.
  • Legal Protections: International data transfers are subject to contractual safeguards (such as Standard Contractual Clauses or equivalent mechanisms) to ensure your rights are protected at least to the level required by Australian law, even if the overseas recipient does not have privacy laws equivalent to those of Australia.
  • User Notification: You will be notified if data transfers involve any new jurisdictions or risks not already covered in this policy.

By continuing to use stellarspins.com, you acknowledge and agree to such international transfers as necessary for lawful service delivery.

Data Retention

OBSERVE: AU law and industry regulation require that personal data not be kept longer than necessary for legal and commercial purposes, particularly for gambling, financial, and AML records. EXPAND: The retention period must reflect the longest applicable regulatory requirement and user rights for erasure. REFLECT: At stellarspins.com:

  • Account and Transaction Data: Retained for up to 5 years after account closure to comply with AML/KYC/financial reporting requirements unless a longer period is required by law.
  • Marketing Data: Retained only until you withdraw consent or unsubscribe from communications.
  • Cookies/Tracking Data: Stored for periods stated in our Cookie Policy (up to 2 years), or as controlled by user preferences.
  • Deletion Criteria: Data is deleted or anonymised when (a) retention period expires, (b) user requests erasure (save where continued storage is legally required), or (c) processing purpose is achieved.

Data destruction follows secure erasure practices to prevent unauthorised recovery or misuse. Requests for earlier erasure will be assessed on a case-by-case basis in compliance with the Privacy Act 1988.

Your Rights

OBSERVE: AU users have comprehensive rights under the Privacy Act 1988 and Australian Privacy Principle 12. EXPAND: These include rights of access, correction, erasure, processing restriction, objection, data portability, and consent management. REFLECT: As a user of stellarspins.com, you have the right to:

  1. Access: Request a copy of your personal data held by us, typically within 30 days.
  2. Correction: Request amendments or correction of inaccurate, incomplete, or outdated information in your account.
  3. Erasure: Request deletion of your personal data, subject to applicable legal and regulatory limits.
  4. Restriction: Request restriction of data processing (for example, if contesting data accuracy or legality of processing).
  5. Objection: Object to direct marketing or data processing carried out on our legitimate interests.
  6. Portability: Obtain your provided personal data in a portable format where technically feasible.
  7. Withdraw Consent: Withdraw your consent to marketing and related processing at any time using account settings or by contacting [email protected].

To exercise any of the above rights, please contact [email protected]. We aim to respond promptly and comply with all legal obligations within statutory timeframes.

Cookies & Tracking Technologies

OBSERVE: Precise disclosure of all cookie and tracking technology usage is a regulatory expectation and necessary for informed user consent. EXPAND: stellarspins.com uses a combination of first- and third-party technologies. REFLECT: Types and purposes:

  • Session Cookies: Enable essential site functionality (logins, session management). Deleted at the end of your session.
  • Persistent Cookies: Store user preferences and language choices for up to 2 years, improving ease of use on return visits.
  • Third-Party Cookies/Trackers: Provided by analytics (e.g., Google Analytics), advertising platforms, performance monitoring tools.
  • Purposes:
    • Functional: Site authentication, fraud prevention, load balancing
    • Analytics: Site performance, traffic metrics, feature popularity
    • Advertising: Show personalised offers if you opt-in for marketing
  • Management: Most modern browsers allow disabling or deleting cookies via settings. You can also manage your preferences directly via the account dashboard or a future "cookie preferences" panel (to be implemented in 2025).

Restricting cookies may impact your experience or access to certain features.

Data Security

OBSERVE: AU privacy law and gambling standards necessitate "reasonable steps" to protect data against misuse, interference, loss, and unauthorised access. EXPAND: Casino data is high-risk, demanding layered technical and organisational controls. REFLECT: stellarspins.com employs:

  1. SSL/TLS Encryption: All data transmissions are protected by robust encryption to prevent interception.
  2. Data Storage Protections: User data is stored securely using access controls, audit logs, and advanced firewall technologies. Sensitive data (such as passwords and payment details) is further encrypted at rest.
  3. Access Restrictions: Data access is strictly limited to authorised personnel trained in privacy and security protocols.
  4. Organisational Controls: Regular internal privacy and security training for all relevant staff, plus mandated confidentiality agreements.
  5. Auditing and Monitoring: Ongoing system and security audits, intrusion detection, and technical penetration testing (at least annually, with the next review scheduled for 2025).

In case of a data breach, users will be notified without undue delay in accordance with the Notifiable Data Breaches scheme.

Complaints & Contacts

OBSERVE: AU privacy rules require clear procedures for complaints and escalation. EXPAND: No phone or physical contact details are presently provided, so all communication is via email. REFLECT: If you have any concerns about your privacy or our handling of your data at stellarspins.com:

  • Primary Contact: [email protected] (Data Protection contact: Jacob Harris)
  • Feedback & Complaints Procedure:
    1. Send full details of your concern to [email protected].
    2. We will acknowledge receipt within 5 working days and aim to resolve or substantively respond within 30 days.
    3. If dissatisfied with our outcome, you may raise your concern with the Office of the Australian Information Commissioner (OAIC):
      • Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au

We treat all complaints seriously and are committed to resolving privacy-related issues in a fair and lawful manner.

Updates

OBSERVE: Legal requirements dictate that privacy policies must be kept current and users kept informed of changes. EXPAND: AU best practice is to notify users of material changes via on-site notice and through email (where consented). REFLECT: stellarspins.com will:

  • Notify users of substantive changes to this Privacy Policy via a site notice and, where possible, by email (if you are subscribed to receive updates).
  • Encourage you to review this policy regularly to remain informed about our information practices.
  • The date of the last revision will always be displayed at the top of this document.

Last Updated: 31 January 2025